Canadian Anti-Spam Legislation (CASL), the Privacy Act and Personal Information Protection
and Electronic Documents Act (PIPEDA) govern the collection, use and disclosure of personal
information by public bodies in Canada and Alberta.
ENMAX Centre’s Commitment to Protecting the Privacy of Personal Information
ENMAX Centre is committed to respecting and protecting the confidentiality of any personal
information that our customers and potential customers entrust with us. This Policy reflects that
What is Personal Information?
In an attempt to provide our customers with the best service, and to better our products &
services, ENMAX Centre collects a variety of personal information from you. Examples of such
personal information would be: contact information, including but not limited to mailing address,
phone number, or email address, gender, age, family status, credit card number when you
purchase tickets, or various preferences and interests. While certain personal information is
stored in the system, after the completion of a ticket purchase the system is fully PCI compliant.
Collecting and Using Personal Information
ENMAX Centre is committed to collecting and using information only for the purpose for which
it was gathered and only with the consent of the person whose information it belongs.
ENMAX Centre does not sell or rent your personal information to anyone.
Below are reasons in which ENMAX Centre uses the information collected:
1. To create and maintain effective business relationships.
ENMAX Centre will collect basic information from its customers to confirm identity and related
contact information and to ensure that customers have up to date information about the event for
which they purchased tickets (show time changes, cancellations, venue changes, prohibited items
at venue, etc) Additional personal information may be requested dependant upon the specific
2. To further develop, enhance and market products and services.
ENMAX Centre may collect personal information regarding customer’s specific interests in
concerts or events. This information may be used to develop new, or improve existing shows,
products and services. Such information may also be used to help us better market and promote
our events, products and services to interested customers.
3. To understand customer needs and preferences.
ENMAX Centre keeps some personal information for the purpose of providing personalized
service. For example, if a customer wishes to receive information pertaining to a specific event
or product, when there is information available pertaining to that issue, such information can be
sent specifically to those customers. Personal information may be used for on-line
communications with our customers in order to customize the look and scope of communication
offered to that customer on-line.
4. To communicate with our customers or potential customers.
With consent, or as a result of an implied business relationship with the person whose
information is being used, ENMAX Centre may send information to communicate to that person
about upcoming events, promotions or products. ENMAX Centre may communicate with its
customers when a third party associated with ENMAX Centre desires to communicate an offer of
merit to ENMAX Centre customers in light of the customers’ expressed interests.
Personal information will be retained, stored and disposed of in a manner which provides
maximum security against unauthorized access, collection, use, disclosure, copying,
modification, disposal, or similar risks. Only authorized ENMAX Centre personnel have access
to this information. Personal information will be retained only so long as necessary to fulfill the
uses stated above or as required by law.
Disclosing Personal Information
Situations where ENMAX Centre may be required to disclose personal information about its
customers are varied. Some examples include the following:
1. ENMAX Centre may disclose personal information to a related company, or to a
contracted third party agent, for the purpose of providing services to customers or
communicating with ENMAX Centre’s database, for example, an outsourced mail-house.
Such disclosure is done on a confidential basis, and ENMAX Centre requires the third
party to which the information is disclosed to use that information only for the specific
purposes for which it was provided to them.
2. ENMAX Centre may disclose information for the purpose of collecting on a debt
3. ENMAX Centre may disclose a customer’s personal information to a third party to
perform research on ENMAX Centre’s behalf for the purpose of customer service and/or
business planning activities. Such disclosure is done on a confidential basis, and ENMAX
Centre requires the third party to which the information is disclosed to use that
information only for the specific purposes for which it was provided to them and for use
as approved by the customer.
4. ENMAX Centre may disclose a customer’s personal information to a third party
associated with ENMAX Centre such as a promoter and/or venue of an event that
ENMAX Centre is providing ticketing services to. Such disclosure is done only with
respect to those customers who consent to such disclosure or who have an implied
business relationship with the promoter or venue by virtue of having purchased a ticket to
that promoter or venue’s event. Such disclosure is done on a confidential basis and the
promoter and/or venue is required to abide by the requirements of CASL regarding the
customer’s personal information.
5. ENMAX Centre is also obligated by statute, to disclose personal information where
required by law or for the purposes of law enforcement.
Any disclosure of personal information by ENMAX Centre is done in conformity with the
Freedom of Information and Protection of Privacy Act.
ENMAX Centre carries out its commitment to personal information security in several ways:
1. ENMAX Centre will limit the collection, use and disclosure of personal information to
that which is reasonably required in order for ENMAX Centre to carry on its business
with that customer. Some of the specific purposes for which ENMAX Centre will collect,
of permitted collection, use and disclosure of personal information are set out in the
Freedom of Information and Protection of Privacy Act
2. ENMAX Centre will ensure appropriate safeguards are in place to protect the personal
information it has in its custody or control. This ranges from ensuring areas and
documents are only accessible by authorized personnel that act in conformity with the
they are exposed to in the work place.
3. ENMAX Centre will protect the confidential nature of personal information when dealing
with other organizations and ENMAX Centre will require them to meet the same
standard when dealing with personal information it has placed in their trust.
4. ENMAX Centre will honour any reasonable requests made to review and update your
own personal information, and to remove your information from areas where its use is no
longer approved by you. ENMAX Centre will take reasonable steps to process these
requests in a timely manner.
otherwise, that you wish ENMAX Centre to continue to collect, use and disclose your personal
your consent to ENMAX Centre’s collection, use or disclosure of your personal information at
any time, subject to any legal or contractual restrictions. ENMAX Centre will process and
implement such requests within a reasonable time. Note, however, that such requests may limit
ENMAX Centre’s ability to provide you with the optimal level of communications or services.
Opting out of e-marketing
You can opt out of receiving our marketing emails. To stop receiving our promotional emails,
click on the opt-out or unsubscribe link at the bottom of any electronic communication you
receive from ENMAX Centre or call us at 403-329-7328. Please Note - Even if you opt out of
getting marketing messages, you will still receive transactional messages about your ticket
purchase. Although usually instantaneous, it may take up to 10 business days to process your
This website uses web server logs as well as 'cookies' -simple data files that web browsers place
on your computer when sites are visited- to help track site interaction. Cookies measure the
number of visits, which pages have been viewed, average amount of time spent on the website
and other such statistics relating to use of our site. Third-party vendors, partners and advertising
networks may be used to serve advertisements and they may place and access cookies on your
browser for the purpose of delivering tailored advertisements and retargeting efforts. This
information, by itself, does not reveal email address or who you are, and no personal information
is stored within the server logs or the cookies. Cookies do not damage files and cannot read
information from a user's hard drive. You may choose to reject cookies at any time. Please note
certain features on our sites may not function if you do not accept cookies. We do not link any
data collected to any personal information submitted online.
Ticket Terms and Conditions
For ticket delivery problems please call 403-329-7328. For venue questions contact the event
venue. The holder of this Ticket agrees to all venue regulations and conditions of use. This ticket
grants a revocable license to the holder, or their designate, for one time admission. Tickets are
not redeemable for cash. Tickets are non-refundable, cannot be sold, and will not be replaced if
expired, destroyed, lost or stolen. The original ticket purchaser is solely responsible to ensure
that this ticket is not duplicated in any way. Please be aware that tickets obtained from sources
other than ENMAX Centre or the venue box office may be lost, stolen, or counterfeit, and if so,
are void. Venue and Management reserve the right, without compensation or refund of any
amount paid, to revoke tickets, refuse admission or eject, any person whose conduct management
deems disorderly, who uses vulgar or abusive language or who fails to comply with policies or
rules and regulations of the venue or Event Provider. Breach of terms or rules will terminate your
license to attend the event without refund. Ticket holder assumes all risks and danger of, and
releases ENMAX Centre and their respective management, partners, agents or employees from
any liability for personal injury, property loss or damage, whether occurring prior to, during or
after visiting venue whether caused by negligence or otherwise. The holder of this ticket assumes
all risks incident to attending the Event for which it was issued. Prohibited items brought in or
attempted to be brought into the facility may be confiscated. Holder consents to a reasonable
examination of his/her person and property to ensure compliance with the Rules. Holder further
acknowledges and agrees that he/she will not transmit or aid in transmitting any description,
account, picture or reproduction of the Event.