COVID Protocols

As of March 1, 2022:

The City of Lethbridge and the ENMAX Centre will be following the Provincial changes announced Saturday.

Effective immediately the following will apply:

  • Masks will no longer be required for any event patron, or staff member throughout the facility at any time, however, those who still want to wear masks, or prefer them, are welcome to do so and we will support that individual choice.
  • All events will go to 100% of their respective capacities.
  • Hand sanitizer stations are still available for use by both patrons and staff.


As of February 9, 2022:

The City of Lethbridge and the ENMAX Centre will be following the Provincial changes announced yesterday.

Effective immediately the following will apply:

  • There is no longer an REP Program, therefore, we will not be checking QR codes, Id, Negative COVID tests, etc.
  • All food and beverage concessions, lounge, etc are to be opened and fully operational
  • All satellite concessions, and catering services are to be fully operational. This includes the Yates, arenas, etc.
  • As of February 14th, children 12 and under are no longer required to wear a mask

What is still required:

  • Masks are still mandatory unless eating or drinking, this remains until March 1, 2022 (or until the province announces otherwise)
  • 50% capacity, until March 1, 2022 (or until the province announces otherwise)


As of December 22, 2021:

The health and safety of the community and ENMAX Centre staff continues to be a priority as the venue moves to adopt the latest provincial government’s COVID health measures.

As outlined by the provincial government, a 50 per cent capacity limit will go into effect on December 24 at venues that seat more than 1,000 people. This change will impact the ENMAX Centre and its patrons in the following manner:

  • All events after December 24, 2021 will have their ticket capacity reduced to 50 per cent, based on the events configuration and intended capacity. The ENMAX Centre has four different capacities for different types of events, which are adjusted accordingly, and the 50 per cent will apply to each individual event;
  • Existing ticket holders of Lethbridge Hurricanes games or events will not need to change their seats or seat locations as the capacity limit applies to the overall event size, therefore your seat remains as is. However, if patrons feel they would like to move to an open seat once at the event they may do so;
  • Masks must be worn at all times throughout all events;
  • There will be no food and beverage services of any kind in the lounge, arena, or from the concessions for large events over 1,000 people. Also, patrons will not be allowed to bring food and/or beverage into the facility. However, catering services for smaller bookings under 250 people will remain operational for event bookings;
  • The door time for Lethbridge Hurricanes games will be moved to 6 p.m. from 5 p.m. as the lounge will not be available.
  • Only Patrons with vouchers will be able to be redeem for tickets at either Box Office prior to and on game days. Walk-up ticket purchases will be restricted to being available after 6pm on game days only.
  • For all non-Hurricanes game events, the ENMAX ticket centre will contact all patrons directly if they hold tickets to any shows that are affected by major changes.

Other impacted areas:

  • Concession services provided by the ENMAX in different facilities will be closed to assist in reducing further spread of COVID. The Yates Theatre, and by request of New West Theatre, have asked for concession services to cease until further notice for their events.
  • While not required by the new provincial health measures, all concession services in small arenas like Nicholas Sheran and Henderson Lake, etc., will be closed until further notice at this time.


As of September 20, 2021: 

ENMAX Centre Events for visitors will include:

  • The Government of Alberta’s Restrictions Exemption Program will be implemented. Patrons 12 and older wishing to attend events at ENMAX Centre must:
    • Provide proof of vaccination electronically (MyHealthRecords app or QR Code), with AHS card, or by bringing your vaccination papers. 
      • Double doses (full vaccination) required as of October 1, 2021
    • Show documentation of a medical exemption*
    • Provide proof of a privately-paid negative PCR or rapid test within 48 hours of service (tests from AHS or Alberta Precision Laboratories not allowed)*
    • *Note: Medical exemption and proof of negative PCR test may not be accepted at certain events. Please review the individual events' "More Info" button on our Upcoming Events pages here.
  • Mandatory masking as per current AHS guidelines, except while eating or drinking at all ENMAX Centre events
  • Enhanced COVID cleaning and shields in place
  • 80 hand sanitizers installed throughout the venue

Operational Changes to the ENMAX Centre will include:

  • New self-serve ticket scanning system to limit touch points will be implemented at certain locations
  • Directional signage and controlled queue entry to the building will be in place
  • All smoking areas have been permanently removed from the venue and surrounding property
  • The SouthWest doors will no longer be open for entry

Recreational Use Bookings at the ENMAX Centre:

  • Youth Ice User Groups Ice bookings (Under 18)
    • Groups must Covid screen all participants and spectators for symptoms prior to entering the venue
    • Everyone must wear a mask into the facility – youth may take their mask off while on the ice participating in physical activity
    • Off the ice everyone must follow social distancing measures (hallways and dressing rooms included) Youth moving from the dressing room to the ice surface must either wear a mask or socially distance a minimum of 2 metres apart
    • Spectators must wear a mask for the entire time while in the venue and follow social distancing a minimum of 2 metres apart while in the stands between households
  • Adult Ice User Groups (18+)
    • Participants and spectators will be required to present proof of vaccination or proof of negative covid test
      • Proof of vaccination (must have single dose by September 20th for entry and then will be required to have double dose by October 25th)
      • Proof of a privately-paid negative PCR or rapid test within 48 hours of your booking (tests from AHS or Alberta Precision Laboratories are NOT allowed)
    • Participants and spectators entering the facility will still be required to wear masks into the facility. Participants may remove masks for on ice activity and Spectators must wear their masks for the entire time while they are in the venue.
    • Participants moving from the dressing room to the ice surface must either wear a mask or socially distance a minimum of 2 metres apart
    • Proof of vaccination will be required and documentation asked for at the players entrance upon entry into the facility for all Ice users and spectators over the age of 12